Chatbot for website and online shop

Asking the right questions through chatbot will help you to acquire leads, guide potential customers through the first stages of their purchasing journey and – finalise the sale. Imagine a person browsing Your eCommerce after working hours and looking to buy a product, but unable to find information on whether you deliver to their area. A quick chat with the bot may give them the answer and seal the deal.

An ideal solution for industries such as e-commerce, automotive, tourism, education, and real estate.

Create a few automated prompts to welcome and engage with Your visitors – not only at the right time, but also based on the triggers of Your choice. Chatbot will handle the sourcing and qualification of Your leads in the next step (including collecting email addresses, phone numbers and many other valuable data).

Express answers (e.g. regarding products or ways to purchase them), will considerably speed up Your customers’ decision-making process and, in addition, minimise the risk of abandoning the transaction.

This option will work well for both an online shop and a service that generates so-called leads (contacts).

Chatbot will become a true knowledge goldmine about Your customers’ worries, needs and dreams.

By accessing them, you will not only be able to analyse the data, but above all optimise processes. So that the quality of service is improved and the value of sales increased.

Users do not have to waste time browsing through lists of FAQs and having to ‘guess’ which category their problem falls into. Before you or Your consultants join the conversation, ChatBot will have had time to ask all the necessary questions and then – in a split second – send the most fitting answers. If it cannot provide sufficient guidance itself – it will redirect the matter directly to the relevant department or customer service specialist.

This will ensure that users are served professionally and receive the response they are looking for much more quickly.

The chatbot will handle the day-to-day handling of enquiries and will assume the existing tasks of Your consultants.

It will work for you (or rather, instead of you!) every day and at any time – solving simple and repetitive problems for Your clients.

By doing so, you will reduce the workload of Your customer support by more than half, save up to tens of working hours and save time for more important tasks (each month).

Thanks to advanced personalisation options, chatbot will be launched on targeted sub-pages, in the shopping basket, as well as linked to other communication channels (livechat, email, social media, etc.).

ChatBot will enable efficient marketing by means of a targeted communication to the right customer segment. This way, you will increase customer engagement and improve the visibility of Your brand. Example? If you’re selling hoodies, you’ll be able to showcase different colours, styles, and brands (or other elements) to appeal to Your customers and help them decide whether Your goods are worth purchasing.

This tool will enable you to gather contact details of visitors of Your website (e.g. name, email address, telephone number, etc.), thus expanding Your potential client base. In addition, the information collected this way will allow you to gain insight into the preferences and needs of Your customers.

Facilitate customers to schedule appointments and use Your services. ChatBot can be linked to Your online calendar and in doing so – set dates and times, fetch contact details and book appointments (consistent with Your availability at the given time). And all this while you are busy with other tasks!

This functionality will prove particularly popular with service providers such as beauty salons, hairdressers, fitness centres and clubs, coaches, therapists, and trainers.